5 November 2026
A total of 10 people attended this meeting, representing 5 academic libraries and 3 public libraries, along with one library student. This meeting was rescheduled from June 2026.
Presentations:
- Janis McKenzie, SFU: Quick overview of user testing and engagement techniques, using what is already available, and some experiences at SFU
- Dan Lerch, Penticton Public Library: User experience and open source technology
- Caitlin Keenan, UVIC: UX Cafes for user engagement and peer engagement
Q&A/discussion notes
- Crazy Egg and Matomo tool discussion – affordability, amount of control
- Click-testing and other observational methods as a helpful way to provide additional context and data than card-sort
- How to approach discussions with staff around open source alternatives
- Sometimes folks may be upset with proprietary tech, can inspire change
- Can also be challenging because some open source solutions don’t necessarily fit – must be secure, stable, and sustainable – ultimately not about the tech but rather about people and their ability to do work
Closing remarks
- UXIG in the new year – potential spring meeting and BCLA Birds of a Feather session
11 February 2026
A total of 16 people attended the group’s first meeting, representing 6 academic libraries, 3 public libraries, and one consortium.
Presentations:
- Mark Goodwin (UBC) – presentation slides
- George Villavicencio (Douglas) – presentation slides
- Janis McKenzie (SFU) – presentation slides
Possible future discussion topics:
- Advocating for user-centred websites
- Mapping tools
- Accessibility (including for multimedia content)
- UX best practices
- Operationalizing UX work
- User-centred institutional culture (building / maintaining)
Closing comments:
- remember the forum (https://stg-httpsbclaconnectca-staging.kinsta.cloud/community/bcla-forums/forum/bcla-ux-interest-group/)
- and see (some of) you at BCLA: Birds of a Feather session April 24
- stay tuned for next meeting November 5/26 (rescheduled from June)